1. Data controller. Personal data provided through this website, by email or through WhatsApp will be processed by OnlineMallorca Solutions as data controller. For any privacy-related matter, users may write to hablamos@onlinemallorcasolutions.com or contact +34 641 28 50 18.
2. Purpose of the processing. At OnlineMallorca Solutions, personal data is processed in order to handle professional enquiries, manage requests for information, prepare commercial proposals, reply to communications sent by the user and maintain contact arising from a potential professional or contractual relationship. If services are ultimately contracted, data may also be processed for the administrative, technical, commercial and contractual management required to provide the service.
3. Categories of data processed. Processed data may include identification and contact data, such as name, company, role, email address, telephone number and any other information voluntarily provided by the user in messages or during communications maintained with OnlineMallorca Solutions.
4. Legal basis for processing. The legal basis for processing personal data is the implementation of pre-contractual measures at the request of the data subject when information or a quotation is requested, the performance of a contractual relationship where services are provided, compliance with applicable legal obligations and, where appropriate, the user’s consent when required for a specific purpose.
5. Data retention. Data will be kept for as long as necessary to handle the enquiry, manage the professional or contractual relationship and comply with the relevant legal obligations. Once data is no longer necessary for the purpose for which it was collected, it will be duly blocked and kept only for the legal limitation periods that may apply.
6. Data recipients. As a general rule, personal data will not be disclosed to third parties unless required by law or necessary for the proper provision of technology, hosting, email, infrastructure or support services, always under the relevant contractual and confidentiality safeguards. OnlineMallorca Solutions does not sell or transfer personal data for advertising purposes.
7. International transfers. If technology providers located outside the European Economic Area are used, or if access from third countries occurs, the processing will be carried out under the appropriate safeguards required by data protection regulations, such as standard contractual clauses or other valid transfer mechanisms.
8. Data subject rights. Users may exercise their rights of access, rectification, erasure, objection, restriction of processing and portability of their data, as well as withdraw consent when processing is based on consent, by writing to hablamos@onlinemallorcasolutions.com. If they consider that the processing does not comply with applicable law, they may also lodge a complaint with the Spanish Data Protection Agency, in accordance with the information published by the AEPD.
9. Source of the data. As a general rule, personal data is provided directly by the data subject through forms, email, WhatsApp or other contact channels made available by OnlineMallorca Solutions.
10. Information security. OnlineMallorca Solutions applies reasonable technical and organizational measures to protect the confidentiality, integrity and availability of personal data and to prevent unauthorized alteration, loss, processing or access.
11. Mandatory data. Data marked as mandatory in forms, or otherwise required to reply to a professional enquiry, must be provided in order to process the request correctly. Failure to provide such data may prevent the company from responding to the communication or delivering the requested service.
12. Policy updates. This privacy policy may be updated whenever necessary to reflect legal, technical or operational changes affecting the website. Users are advised to review it periodically.